Refund policy

Our 30-Day Risk-Free Guarantee At Aura & Dew, we stand behind the quality of our products. If you are not completely satisfied with your purchase of any Aura™ series device, you have 30 days from the date of delivery to request a refund.

Returns & Refunds To be eligible for a refund, please contact our support team at support@auraanddew.com with your order number and a brief description of the issue.

Hassle-Free Process: To save you the time and cost of international shipping, we often process refunds without requiring you to ship the product back to us.

Hygiene Standards: Due to the nature of our skincare devices, products must be in their original condition. For health and safety reasons, we may ask for a photo or video if the item is defective.

Final Sale Items: Gift cards and promotional items are non-refundable.

Damages and Issues Please inspect your order upon reception and contact us immediately if any item is defective, damaged, or if you receive the wrong item (e.g., Aura Glow™ instead of Aura Purify™). We will evaluate the issue and make it right immediately.

Processing Your Refund Once your refund is approved, it will be automatically processed through your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Questions? Our dedicated support team is here to help. Reach out to us at: Email: support@auraanddew.com Response Time: Within 24 hours (Mon-Fri)